Refund policy
Returns & Refunds
At 4THRIVES, we want you to be happy with your jersey. If something isn't right, here's how we'll sort it out.
Damaged or Defective Items
If your jersey arrives damaged, faulty, or with a printing or stitching defect, you're entitled to a full refund.
Please contact us within 7 days of delivery and send clear photos showing the damage. Once we've confirmed the issue, we'll refund you in full — and we'll cover the cost of return shipping.
Sizing Issues
If your jersey doesn't fit, we'll happily exchange it for a different size.
Please note: sizing returns are exchange only. We don't offer refunds where the item simply doesn't fit.
To qualify for an exchange, the jersey must be:
- Unworn and unwashed
- In its original packaging
- With all tags still attached
Contact us within 7 days of delivery to arrange it. For size exchanges, return shipping is paid by the customer.
Check Your Size Before Ordering
Every product page has a Size Chart button, just above the size options. Please check your measurements against it before placing your order — it takes a moment and saves you the hassle of an exchange.
How to Start a Return
Message us at esportsjerseylimited@gmail.com with:
- Your order number
- A short description of the problem
- Photos of the item (essential for damage claims)
We'll reply with instructions on where to send it. Please don't ship anything back before contacting us — unannounced returns can't be processed.
How Long Refunds Take
Once your refund is approved, it's processed back to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.
Questions?
Get in touch at esportsjerseylimited@gmail.com — we're happy to help.